Product Terms and Conditions
Plugins and plugin extensions sold by CodeDragon Software LLP are licensed under the GNU General Public v.2.
The plugins and plugin extensions are permitted to be installed on any number of Content Management Systems (CMS), however, support as defined here is only offered on a single CMS where the support license key has been activated. As such, the Free and Single licenses are limited to a single installation environment; Multi and Unlimited licenses (where available) may be applied to multiple installation environments.
All representative agents of CodeDragon Software LLP retain the right, at any time, to modify or discontinue, temporarily or permanently, a support license key with or without notice.
Support is available via email only; phone and other types of support are not offered.
Access to the support is restricted to an individual and/or a representative agent of an organization that has purchased software license key. Support is granted for a period of one year starting at the date of the last purchase of the product from CodeDragon Software LLP.
Support for third party WordPress themes and/or plugins is not provided. In the event that there is a conflict with one more third-party plugins or themes and it is determined that the source of the conflict is one or more third-party plugins and/or themes it is up to the discretion of the CodeDragon representative agent to determine if a resolution can be provided or if support will have to be deferred to the individual and / representative agent of the third-party plugin and/or theme.
All representative agents of CodeDragon Software LLP retain the right, at any time, to modify, temporarily or permanently, the price of the plugin or plugin extensions.
Our products are intangible downloadable goods and as such refunds are not issued after the purchase has been completed. However, a refund may be considered within the first 7 days of the of the initial purchase if the template or extension fails to perform according to its designed function when installed on a clean installation of the CMS using its default theme with no other installed or active plugins and you have worked with help desk support in order to resolve the issue. The refund will then be granted at the sole discretion of help desk support. No refunds will be considered or issued after 7 days of the initial purchase.
In the event that a refund request is granted, the request will take 7 to 10 business days to be processed not including the time required by financial institutions to transfer the refund. The refund will be equal to the amount of the item(s) purchased minus any taxes and/or transaction fees as applicable.
Conditions in which a refund will be considered
- The request is made within the first 7 days after the completed purchase.
- The plugin or extension is not performing to its designed function and you have submitted a support request and help desk support was unable to resolve the issue(s).
Conditions in which a refund will not be considered
- The request is made after the first 7 days after the completed purchase.
You decide not to use the purchased plugin or extension.
By completing a purchase of any of the plugin and/or plugin extensions you agree to this Refund Policy.
Products sold by CodeDragon Software LLP are sold as is without warranty of any kind, expressed or implied. No individual or representative agent of CodeDragon Software LLP is liable for any damages, including but not limited to, direct or indirect, incidental or consequential damages or losses that occur as a result of the installation and/or activation of the plugin or plugin extensions sold at CodeDragon Software LLP.