Friendly Support

Using our products doesn’t stop at its installation. We are there with you, helping to ensure our offerings meet our expectations… and yours. So, if you have a question, a problem, or just want to get geeky and dig into our software, we’d be happy to help.

Common Questions

A specific stylesheet is not displaying correctly since setting up SmartCache
If you have installed SmartCache Premium, go to the Minify tab and go down to the Stylesheet File Tuning area. Start entering the subject stylesheet file name in the "Search for Files" box. When you see it appear, deselect the corresponding Minify checkbox.
Does the system report that is submitted with support tickets contain personal data?
No. We only need technical information. Nothing sensitive is transmitted.
How do I add the smartcacheopt.conf file to my NGINX configuration?
Attention: This information is provided for general knowledge.  We do not take responsibility for problems that may arise from its use.  If you are not comfortable changing server settings, please ask your system administrator.
The smartcacheopt.conf file contains several optimization instructions, automatically prepared by SmartCache and executed by the server, that help to maximize your site's performance outside of Wordpress.  However, on NGINX servers, this file is ineffective until it is included in either the default or domain configuration file.

If you log into your server using SSH and open the default (/etc/nginx/sites-available/default) or domain configuration file (/etc/nginx/sites-available/{domainname}) in a text editor such as VIM or NANO, simply insert the following line before the .php location block:

include /var/www/{domainname}/{docroot}/smartcacheopt.conf;

Then save the file and run nginx -t to verify the changes.  If everything works, restart your server.
How do I know files are being minified or combined?
There are two ways to check:
  1. Go to any URL that is not excluded by either the "Do Not Cache Specific Pages", "Do Not Cache Specific Post Types", "Do Not Cache Front Page?", or "Disable Caching Where Cookies Present?" settings. Right-click anywhere on the page and select "Inspect". Reload the page. Click on the "Network" tab in the browser Inspector and choose either CSS or Javascript. If you see a list of files ending in ".css.php" or ".js.php" those files are minified. If you see files that look like "67507b4820af342b1252a700bc38bca4-1.css.php" those files are combined.
  2. Go to the Tools tab and enable the "Enable debug mode?" option. Place the shortcode, [sc-show-debug], in any page editor content, or <?php echo do_shortcode('[sc-show-debug]'); in a PHP theme template file (I like to add it to the footer.php file in the theme), to display SmartCache debug information to logged in administrators. This debug log will describe what the plugin is doing on the page you are viewing.
How do I modify or delete the SmartCache rules from the .htaccess file?
It is not recommended to alter the .htaccess file if you are not familiar with its construction. However, if you need to modify it while the plugin is active, add your rules outside the # BEGIN SmartCache Optimization and # END SmartCache Optimization tags. The rules between those tags are automatically set by the plugin. Once the plugin has been deactivated, you can remove the contents of the .htaccess file between the SmartCache Optimization tags.

Your Tickets